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YK Help Center

  • What Is CPO (certified pre-owed) device ?
    CPO Device is a certified pre-owned mobile device that has undergone minor repairs. Each of our CPO Device goes through a 32-Step Test Process to ensure a 100% functionality before it is sold to you and each CPO Device comes with a 1-month warranty. The aesthetic appearance of the CPO Device has light scratches on the body and screen that may be visible from more than 8 inches away.
  • Where is the device from ?
    Our devices are from various countries. Devices are allocated at random to customers depending on stock availability. Therefore, customers do not have the option to choose sets from specific countries/regions.
  • How can I check my order status?
    An email will be sent out to you once the purchased device is delivered to you via our appointed representative. You can check your email which will link to our website for the delivery status of the purchased CPO Device. Please note: If you do not receive our email confirmation, please look into your SPAM/JUNK mailbox.
  • Places of delivery
    Delivery location: Malaysia Service Request received: 9am – 6pm, Mon - Sat Delivery time: Between 5-7 working days
  • How long will it take for me to receive my order?
    It will generally take 1-2 working days from the date of purchase for us to process and ship out your order. Delivery time will vary depending on the courier service. Most of our customers received their parcel within 2-3 days (West Malaysia) and 3-5 days (East Malaysia). However, during peak seasons, some delays can be expected.
  • What should I do if i did not receive my order?
    Please contact our customer support team and provide your invoice or order number to check the status. WhatsApp us at+6013-8887782 or email ykint.web@gmail.com
  • What should I do if I received a damaged device?
    We are really sorry to hear about that. Please provide your invoice or order number so that we can check with the courier service. Also, we will be arranging for a pick-up for the item to the shipping address you provided to collect the item back. We will ship a replacement device to you as soon as possible.
  • What should I do if I received a wrong item?
    We’re really sorry to hear about that. Please provide your invoice or order number so that we can check the order. We apologize for the mistake and we will investigate this. We will send out the correct device as soon as possible.
  • Contact us via WhatsApp
    +6013-8887782
  • Contact us via Email
    ykint.web@gmail.com
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